• Orders can be cancelled within 24 hours of placing the order, provided the order has not been dispatched.
• Once the order is packed, dispatched, or handed over to the transport service, cancellation is not possible.
• To request a cancellation, please contact us immediately via email or WhatsApp with your order details.
• If an order is successfully cancelled within the allowed time, the refund will be processed within 5–7 working days.
• Refunds will be issued using the original mode of payment or another agreed method.
Refunds will not be applicable in the following cases:
• Orders cancelled after dispatch
• Delays caused by transport services, weather conditions, strikes, or other factors beyond our control
• Incorrect delivery details provided by the customer
• Failure to collect the parcel from the TSRTC bus stand
• If you receive a damaged or incorrect product, please inform us within 24 hours of delivery with clear photos or videos.
• After verification, we will offer a suitable resolution such as replacement or partial refund, depending on the issue.
• Bulk or customized orders are non-cancellable and non-refundable once confirmed.
For cancellation or refund-related queries, please contact:
📱 WhatsApp : +91 99086 52278
📧 Mail : vedyafruitgardens@gmail.com
